FAQ

Frequently asked questions

Product warranty and Battery care?


Warranty is for the Battery and Motor only. Please read Battery care instructions below. Battery: 6 months Motor: 12 months A faulty battery should be returned to Red Rocket GBR Ltd for testing and possible repair or replacement. NOTE: Batteries need to to stored correctly or the warranty will be void.

1. Keep your lithium battery charged

Lithium batteries are generally best kept fully charged, even after journeys of just a few miles. Completely discharging a lithium battery regularly will significantly reduce its ability to hold a charge, diminishing its capacity. If you do "flatten" your battery fully re-charge it as soon as possible.

2. Keep your electric bike battery clean and dry

There is little danger from a wet battery and ours are designed to cope with riding in the rain, though it is not advised. Contacts on the battery should be dried to avoid oxidation and corrosion which would weaken the ability of the battery to power the bike. Check the contacts every few months and clean if necessary. You could use emery cloth if there is any corrosion.

3. Keep your lithium batteries cool

The lithium powder inside the battery cells decreases its electrical resistance as it warms up. This means that in warmer conditions your battery will discharge more quickly and will need charging more often.

You should notice that on cold days your bike will travel less far and this is due to this same property of lithium powder - its resistance increases with colder conditions. This means that you will travel further on warmer days.

A lithium battery is best stored in cold conditions where its internal resistance is greatest and will remain fully charged for longer. Camera batteries made of lithium are often recommended by manufacturers to be stored in the fridge to prolong their life. This isn't as easy with e-bike batteries! Store your e-bike battery in as cold a place as possible.

While storing batteries in cool conditions is good, always remember to warm the battery to room temperature before charging, charging from frozen can damage the battery.

4. Plan for long-term storage of your electric bike

If you know you will not be using your battery for a few months then it is wise to take some extra precautions: The rate at which a lithium battery self-discharges (goes flat) is highest when fully charged and lowest when almost flat. So over a long time your battery will loose capacity least by being partly discharged. However almost flattening a battery we know is a bad thing to do.

A compromise that reduces the loss of capacity over time, yet still preserves the battery, is to store it at about 80% charge. You can estimate this by riding your e-bike for about 20% of the normal full-charge time or distance.

It's best then to store the battery in the coldest convenient place you can find and then, if possible, give short charges every 5 to 10 weeks.

5. Never open an electric bicycle battery

There is absolutely no point in opening your e-bike's battery to examine and repair the contents. Opening a lithium battery would be very dangerous!

Lithium powder is extremely flammable and will combust on contact with oxygen, explosively!

If you suspect your battery is faulty or has lost its capacity you will have to return it for testing and then possible repair.




Are spare parts available?


We can secure spare parts from the maufacturer or you can buy most parts ie brake pads, cables, tyres etc through the internet or Local bike stores.




How fast do they go?


The speed is set to aprox 20 mph.




How far do they go on a single charge?


Distance will vary due to riding conditions, 80kg weight on flat surface aprox 20 miles on the throttle and more using the pedal assistance.





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